Subject: Re: LSM Joining Case Test - Shreya Singh
From: Shreya Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 9 May 2018 04:59:44 -0400

| | LSM Joining Case Test

Name | Shreya Singh
E-mail | [email-masked]
Phone Number | (91) 9958337839
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I will choose blurb 4 because customer is already travelling to the event place in two days and sending tickets at his place in such a short would not be possible.
customer also wants that tickets should be delivered at his hotel which is possible in this situation. he can easily change the delivery address through the link provided to him and he can get his tickets there only.
Addition to this we can even ask him in this particular blurb to down e-tickets for himself.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me a good customer service is one in which a customer's query is answered and customer is satisfied with the resolution provided but a great customer service is one in which we look into the query that has already taken place with one customer and may occur with others. to make sure that no such problem occurs again, we can ask the concerened department to look into the matter.
other than that, we can even make sure that customer has some self care options available with him so that he is not dependent on customer service. In such situations, time wasted will be less.

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