Subject: Re: LSM Joining Case Test - KRIPA JHA
From: KRIPA JHA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 9 May 2018 04:36:17 -0400

| | LSM Joining Case Test

Name | KRIPA  JHA
E-mail | [email-masked]
Phone Number | (+91) 9930963154
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is more appropriate because it is asking our customer's exact address(i.e hotel) so that the tickets could be delivered to the customer right on time and delivery will be hassle free. Also, this blurb is clearly mentioning that if the address mentioned is not a personal address then customer have to inform the receptionist that he is expecting a delivery so that he does not misses the delivery of the ticket.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is providing exact information to the customer which they asked for in very humble manner but Great customer service is providing the exact information which the customer asked for along with what other options he can go for related to his query so that he can choose the best solutions out of the provided solutions which will be more suitable for him. By this way we can satisfy and resolve customer queries in a more efficient way.

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