Subject: Re: LSM Joining Case Test - pankaj sharma
From: pankaj sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 9 May 2018 02:53:44 -0400

| | LSM Joining Case Test

Name | pankaj sharma
E-mail | [email-masked]
Phone Number | (91) 9810646553
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | reason for chosing this as the customer service executive gave proactive information to buyer nd alernative ways to track the ticket so that it wouldn't in wrong hands

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service is working wthin the limits nd resolving customer queries withn time frame talking to customers politely answering questions without going one step ahead
however great customer service if i talk about ,that is taking initiatives one step ahead taking ownership..working beyond expectations bt within the quality nd companies policy

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