Subject: Re: LSM Joining Case Test - Sarita Pattanayak
From: Sarita Pattanayak <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 8 May 2018 07:39:47 -0400

| | LSM Joining Case Test

Name | Sarita Pattanayak
E-mail | [email-masked]
Phone Number | (91) 8754506126
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The Buyer is not yet received the ticket and travelling in two days. We couldn't assure that the ticket will reach in two day but we can assure it will reach before the event.So we can make sure that the ticket can deliver to the hotel he is going to stay.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between good & great customer service is : Both is making customer satisfied and being loyal to them.
In good customer service we get friendly with customers, we listen to the customer and we resolve within our limit.
In great customer service we get personalise with customer and we go out of our limit by taking the issues to the higher level and make sure to give complete resolution.

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