Subject: Re: LSM Joining Case Test - samiksha khurana
From: samiksha khurana <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 8 May 2018 06:04:36 -0400

| | LSM Joining Case Test

Name | samiksha khurana
E-mail | [email-masked]
Phone Number | (0) 8447955382
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The customer's problem is truly solved in ths blurb. He is fully informed what to do to get the tickets at his hotel as he is travelling. I would like to amend the burb with ann additonal sentence at the end - i hope this amswers your querry, and have a great time at Lady Gaga. Also i would like to start the blurb with a sentence - I've just looked into your order and the tickets are confirmed.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customr service would give the customer the options to solve his query, however great customer service would include greeting the customer well first, then understand the customer's problem, then give the best possibe soluion to the customer which solves his problem and greet the customer well in the end. Remain calm, treat the customer well and solve his querries.

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