Subject: Re: LSM Joining Case Test - Ayush Garg
From: Ayush Garg <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 8 May 2018 05:50:47 -0400

| | LSM Joining Case Test

Name | Ayush Garg
E-mail | [email-masked]
Phone Number | (+9) 7791978735
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 1 is appropriate as it includes helpfulness and concern for the customer's tickets. It is expressing emphathy to the customer due to delay in tickets arrival. As well as it is rechecking the current delivery address with the details of the concerned person. At last it is wishing customer to have hope and trust on us so that we can provide further help to the customer for future issue.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service includes helping customer issues with all the best possible ways in a very less time possible. But great customer service includes transparancy to the service company is offerng them. Along with that proper helpfulness to his/her concerned issue by reconforming his current details, he/she has filled before. At last, it includes empathy to the customer for delay in service or any misunfortunate event happened in his/her life.

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