Subject: Re: LSM Joining Case Test - kuber bhatia
From: kuber bhatia <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 8 May 2018 04:59:37 -0400

| | LSM Joining Case Test

Name | kuber  bhatia
E-mail | [email-masked]
Phone Number | (+91) 9811006778
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | ive selected this blurb 4 because like the customer mentioned he will be travelling so he want his tickets, to be delivered at his hotel . that's why we will inform him to update his new address therefore the hotel address with all the details on our website and in case if hes not available then he can assign someone else to take the delivery of the tickets on his behalf . once the tickets will be shipped , the customer will be provided with a tracking code through which he can track his tickets .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service means resolving the customers issue or his query therefore great customer service means helping the customer by solving all his queries and leaving a smile on his face with a positive feedback .

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