Subject: Re: LSM Joining Case Test - Rahul Sharma
From: Rahul Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 8 May 2018 04:44:50 -0400

| | LSM Joining Case Test

Name | Rahul Sharma
E-mail | [email-masked]
Phone Number | (+91) 8375089092
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This Blurb is perfect because we are sending E-tickets as-well as we are advising that Customer can download the ticket & take the print out as-well via this option we can save money & time in order to deliver the ticket, Also we are confirming the delivery address & contact details to avoid inconvenient, We should confirm the Email address that we can send ticket over the email however we are sending the link where he can take the print out

Thank you!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Understand the need why customer is Suffering
listen to the customer first then speak
polite while taking to the customer
always follow the script

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