Subject: Re: LSM Joining Case Test - Mohmmad Khurram
From: Mohmmad Khurram <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 8 May 2018 04:03:27 -0400

| | LSM Joining Case Test

Name | Mohmmad Khurram
E-mail | [email-masked]
Phone Number | (91) 9990206838
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 seems to be mor appropriat solution for the above query.

As in the given solution the priority was given to customer's need. As she want to deliver the tickets at her hotel which is quiet appealing and the most imporant thing she was asked to change the address by signing in Viagogo account.

Customer was given a lot of information from where she can track her order for the next ime.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service referes to providing the information where the customer can get the solution in short period of time.

Great customer service refers to satisfying the customers in providing immediate solution to them and continous follow up with the customer until their query has been solved.

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