Subject: Re: LSM Joining Case Test - Rinita Verma
From: Rinita Verma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 8 May 2018 03:09:59 -0400

| | LSM Joining Case Test

Name | Rinita Verma
E-mail | [email-masked]
Phone Number | (91) 9826749994
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 is the correct answer according to me.
Reason: As nowdays there are lot many modes to deliever tickets which includes E-tickets were you don't need to go and check to the locations rather could be tracked and check the status online.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me , I belive to be positive at the time of communication between the executuve and the customer.
Great customer service basically includes your verbal skills , customer satisfaction , positive attitude and a great bond.
Good customer service means - were the customer gets fully satisfied with the services provided the company.

| |

You can edit this submission and view all your submissions easily.