Subject: Re: LSM Joining Case Test - Hasanuzzaman a
From: Hasanuzzaman a <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 8 May 2018 02:20:54 -0400

| | LSM Joining Case Test

Name | Hasanuzzaman a
E-mail | [email-masked]
Phone Number | (91) 8860792819
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer didn't share the hotel address. So, it is wise to ask him to update the address on his account . Blurb 4 also ensures that the seller sends the tickets asap with a traceable postal service. Here, we have also advised the customer to inform the hotel receptionist that he'll be expecting a delivery so that in his absence the they receive the delivery and hand it the customer when he is available.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is the service where the meets his demand with difficulty or he receives exactly what he had paid for.
A great customer service is the service where the customer's demands are met with more than what he had paid for.
For example, the customer already gave an address while booking tickets for the event. Good customer service is delivering the tickets to his original address but great customer service is to deliver the tickets where ever he wants even after the order is placed.

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