Subject: Re: LSM Joining Case Test - Pritam Sarki
From: Pritam Sarki <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 8 May 2018 02:18:35 -0400

| | LSM Joining Case Test

Name | Pritam  Sarki
E-mail | [email-masked]
Phone Number | (+91) 9560525138
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would choose blurb 2 as it contain the confirmation of address, name of the customer, contact number and ensuring someone to receive the ticket once it is delivered to the correct address. Apart from that an agent require to provide the organization website portal or contact number for future reference and for assistance if needed.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As a customer care executive our primary concern is to provide a quality service and provide a better resolution to their issues and query. From my personal perspective the difference between great and good customer is that, great customer provide compliments, encourage and recommend us whereas a good customer only listen patiently and act accordingly as instructed. Great customer are regular and wish to be in the business for a long term.Great customer are the people who trust the organization and wish to recommend other to avail the services from same.

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