Subject: French Language Test - Evans BIDZIMOU
From: Evans BIDZIMOU <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 7 May 2018 05:30:38 -0400

| | Foreign Language Screening Test

Name | Evans BIDZIMOU
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In such a situation , i`m going to answer that call from costumer explaining him that it was a mistake from our side , we entered the address wrongly so we apology for that . and next i'll ask him to provide us once again his address , and then i repeat it to make sure there is no any other mistake like previously, then i will confirm him that address has been corrected and the order will be delivered within 30 min .
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | i'm evans bidzimou from republic of congo , 28 years old . I'm a single and I'm doing Information Technology typically in Cisco and Microsoft and some other field. i worked in a IT trainning center called Rooman Technology in New Delhi as technical support and trainer for 6 months . So i stopped because i took an admission for a new course which i need to attend means my time schedule didn't allow me to keep working over there .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Premierement les mots ''good'' et ''great''  renvoient respectivement aux termes ''bon'' et ''bien , gentil , genial ''

la grande difference est que good qui veut dire ''bon'' , s'emploit pour indiquer la performance et la competance d'une personne dans un domaine bien precis .

par contre le mot ''great'' qui signifie ''bien'' s'utulise pour parler du comportment excelent d'une personne

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Je suis convaincu que je suis le condidat qu'il faut , pour la principale raison que j'ai eu a travailler dans le domaine de l'assiatance technique et j'ai donc la capacite a combattre le stress , d'apporter les reponses et solutions necessaires selon les cas ,dans les delais les plus recommandes. A cela faut ajouter le sens du travail d'equipe , dont suis evidemment confortable .
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | En toute franchise , je n'ai guere eu a visiter assez de ville en inde , depuis que je suis arrive dans ce pays il ya cinq ans . Alors par contre l'unique ville que j'ai vu c'est new delhi , une ville geniale avec sa forte demographie , ses sites touristiques de renommees internationales . Mais au-dela cela , comme dans tous les pays du gobe , il ya les personnes de bonne et mauvaise foi , justement j'ai deplore les actes de racismes envers les etrangers notamment les noirs , bien que j'ai la ferme assurance que les choses s'ameliorerons a ce sujet . Par ailleurs , new delhi reste une ville accueillante dans son ensemble . J'ai egalement vu a new dedhi , le pays est ouvert aux nouvelles technologies ce qui m'a meme pousser a opter pour la technologie de l'information dont je suis a present certifie.

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