Subject: Re: Transcript of 05 May 2018 23:40:34. Operator: Nash. Visitor: Client
From: Ashish Dabral <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Mon, 7 May 2018 13:54:24 +0530 (IST)

Hello Ma'am, 

Here is the attached JayWay chat transcript for last 3 weeks. 

Regards, 
Ashish Dabral 

From: "deeksha" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Sunday, May 6, 2018 10:53:51 PM 
Subject: Fwd: Transcript of 05 May 2018 23:40:34. Operator: Nash. Visitor: Client 

Hi Ashish, 

Please review the jayway chat transcripts from last 3 weeks and send me all chat transcripts with time stamps where the customer dropped the chat due to delay in response or where you notice a delay in responses in general. Please treat this on priority and send this by tomorrow. 

Regards, 
Deeksha 

Sent from my iPhone 

Begin forwarded message: 

From: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Date: 6 May 2018 at 22:47:13 GMT+5:30 
To: Charles Neville - JayWay Travel < [ mailto:[email-masked] | [email-masked] ] > 
Cc: manager < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transcript of 05 May 2018 23:40:34. Operator: Nash. Visitor: Client 

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Hi Charles, 

I am looking into this right away. 

Regards, 
Deeksha 

Sent from my iPhone 

On 6 May 2018, at 21:25, Charles Neville - JayWay Travel < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Hi, we’ve had a couple of chats recently where there’s a several minute delay then the client drops the chat, potentially costing us a lead. Is there some system problem we should be aware of? 

Charles 

BQ_BEGIN

Begin forwarded message: 

From: "'LiveChat' via Sales Forms" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Transcript of 05 May 2018 23:40:34. Operator: Nash. Visitor: Client 
Date: 5 May 2018 at 23:42:07 CEST 
To: [ mailto:[email-masked] | [email-masked] ] 
Reply-To: [ mailto:[email-masked] | [email-masked] ] 

	

	

		

	
Chat transcript 

	

ref [ https://www.google.com/ | https://www.google.com/ ] 

	

	

	
	
		Nash 	Sat, 05/05/18 09:40:34 pm UTC 	

	Hello, Can I help you plan your upcoming vacation? 		

	

		Client 	09:40:34 pm 	

	Do you arrange travel from teh USA to Ukraine? 		

	

	
		
	Client closed the chat. 		09:42:06 pm 	

	

		Duration: 1m 32s 

		Chat started on: [ https://jaywaytravel.com/special-interests/luxury | 
https://jaywaytravel.com/special-interests/luxury ] 
		Referrer: [ https://jaywaytravel.com/tour/ukraine/?gclid=EAIaIQobChMI0c7iscHv2gIVg8JkCh16qAnoEAAYASAAEgIQtPD_BwE | 
https://jaywaytravel.com/tour/ukraine/?gclid=EAIaIQobChMI0c7... ] 
		Visitor geolocation: Page, Arizona, United States / 198.71.124.223 

	
	
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E-mail from [ https://www.livechatinc.com/powered-by-livechat/?utm_source=chat_transcript&utm_medium=email&utm_campaign=jaywaytravel.com | 
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