Subject: Fwd: Transcript of 05 May 2018 23:40:34. Operator: Nash. Visitor: Client
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Sun, 6 May 2018 17:23:51 +0000

Hi Ashish,

Please review the jayway chat transcripts from last 3 weeks and send me all chat transcripts with time stamps where the customer dropped the chat due to delay in response or where you notice a delay in responses in general. Please treat this on priority and send this by tomorrow.

Regards,
Deeksha

Sent from my iPhone

Begin forwarded message:

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Date: 6 May 2018 at 22:47:13 GMT+5:30
To: Charles Neville - JayWay Travel <[email-masked]<mailto:[email-masked]>>
Cc: manager <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transcript of 05 May 2018 23:40:34. Operator: Nash. Visitor: Client

Hi Charles,

I am looking into this right away.

Regards,
Deeksha

Sent from my iPhone

On 6 May 2018, at 21:25, Charles Neville - JayWay Travel <[email-masked]<mailto:[email-masked]>> wrote:

Hi, we’ve had a couple of chats recently where there’s a several minute delay then the client drops the chat, potentially costing us a lead. Is there some system problem we should be aware of?

Charles

Begin forwarded message:

From: "'LiveChat' via Sales Forms" <[email-masked]<mailto:[email-masked]>>
Subject: Transcript of 05 May 2018 23:40:34. Operator: Nash. Visitor: Client
Date: 5 May 2018 at 23:42:07 CEST
To: [email-masked]<mailto:[email-masked]>
Reply-To: [email-masked]<mailto:[email-masked]>

        [https://api.livechatinc.com/logos/5360571/0]

Chat transcript

ref https://www.google.com/

        Nash    Sat, 05/05/18 09:40:34 pm UTC

Hello, Can I help you plan your upcoming vacation?

        Client  09:40:34 pm

Do you arrange travel from teh USA to Ukraine?

Client closed the chat.
        09:42:06 pm

        Duration: 1m 32s

        Chat started on: https://jaywaytravel.com/special-interests/luxury
        Referrer: https://jaywaytravel.com/tour/ukraine/?gclid=EAIaIQobChMI0c7...<https://jaywaytravel.com/tour/ukraine/?gclid=EAIaIQobChMI0c7iscHv2gIVg8JkCh16qAnoEAAYASAAEgIQtPD_BwE>
        Visitor geolocation: Page, Arizona, United States / 198.71.124.223

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