Subject: Re: LSM Joining Case Test - Mihir Pratap Singh
From: Mihir Pratap Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 5 May 2018 04:29:00 -0400

| | LSM Joining Case Test

Name | Mihir Pratap Singh
E-mail | [email-masked]
Phone Number | (0) 9560669164
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Iwould like to go with blurb 4 because the customer is asking for tickets to hotel. Blurb 4 contains all the neccessary details including customer's hotel address as well as steps and process of how to pdate address in his account on the websie of the tickets provider.
Blurb 4 ensures that the customer will be provided with shipping details including link of the postal agency.
At last it also tries to inform customer to make ensure that someone will be available for receive the order and sign the delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There's a always difference between Good and Great. Good customer service can just be a satisfactory in nature. But to be great in customer service concerned person should be following-up the customer even after the services has been provided and gets customer' reviews as well as feedbacks. Great customer service improves the relationship with customer which also attracts him/her and as well as his mates also.

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