Subject: Re: LSM Joining Case Test - Chitrangana Juyal
From: Chitrangana Juyal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 5 May 2018 03:42:45 -0400

LSM Joining Case
Test

Name

Chitrangana Juyal

E-mail

[email-masked]

Phone Number

(+91)
7860665835

Which blurb would you select?

Blurb
2

Please advise why you would select this blurb and if you
would add any information tothe blurb selected. If you would amend the blurb,
please write the additionalsentences.

Blurb 2
is the most suitable response of customer's email.It has an option of
e-tickets,tickets can be delivered at hotel and it asks for customer's
phone number,so that he can be updated about the status of his tickets.It solves
queries by giving an option of e ticket and delivering the ticket to the hotel.

What according to you is the difference between good and
great customer service. (Explain in 4 - 6 sentences)

Good
customer service is providing solutions to the customer and great customer
service is to follow up the queries till they are resolved and you get a good
feedback from your customers and returning customers.

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