Subject: Re: LSM Joining Case Test - HIMANSHU MALIK
From: HIMANSHU MALIK <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 5 May 2018 01:02:47 -0400

| | LSM Joining Case Test

Name | HIMANSHU MALIK
E-mail | [email-masked]
Phone Number | (247776) 9758416713
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | THE REASON THAT I HAVE SELECTED THE BLURB 4 IS BECAUSE THE SUPPORT TEAM IS GIVING COMPLETE SATISFACTION TO CLIENT THAT THEY ARE IN CONSTANT TOUCH OF THEIR CLIENT AND TELLING HIM THE RIGHT POSSIBLE REASONS IN DELAY OF HIS TICKETS.AS WE ALREADY KNOW COMMUNICATION IS EVERYTHING IN CUSTOMER SUPPORT AND SO IN BLURB 4 THE PERSON HAS DONE A REALLY GOOD JOB OF EFFECTIVE COMMUNICATION.ALSO THE SUPPORT TEAM HAVE ASKED ABOUT THE NEW ADDRESS FOR BETTER AND TIMELY DELIVERY.IN ADDITION TO THIS,SUPPORT TEAM CAN ALSO GIVE ASSURANCE TO THE CLIENT THAT THE ORDOR CAN GET A LITTLE LATE BUT IT WILL DEFINITELY  REACH ON THE ADDRESS WHICH WILL HELP IN REMOVING THE ANXIETY OF THE CLIENT.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

GREAT COMMUNICATION.
EXACT SOLUTION TO THE PROBLEMS.
COURTESY AND POLITENESS WITH CUSTOMER.
GREAT LISTENING SKILLS OF THE SUPPORT TEAM.

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