Subject: Re: LSM Joining Case Test - Priyanka Samant
From: Priyanka Samant <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 4 May 2018 06:54:17 -0400

| | LSM Joining Case Test

Name | Priyanka  Samant
E-mail | [email-masked]
Phone Number | (91) 8130729063
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | i choose blurb 4 as it resolves the issue for the buyer .In his query , the  buyer clearly  stated that he would be travelling in 2 days and giving any other alternative other than   changing the address  would  not help the buyer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There is a huge difference between  good customer service and great customer service . former needs the customer care executive to resolve one's query however the latter clearly would exceed the customer's expectation by not just resolving the query but also keeping in mind future needs for the customer. When the customer is able to have  a memorable experience  with the executive that is  when its great customer service delivered.

| |

You can edit this submission and view all your submissions easily.