Subject: Re: LSM Joining Case Test - surbhi jain
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 4 May 2018 10:47:18 +0000

Reject

From: surbhi jain <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 4 May 2018 at 3:36 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - surbhi jain

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    surbhi jain
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9971977073
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    blurb  4 is most appropriate resolution to the customers query as it assures the  customer that the service asked by he customer to get deliverd at the hotel addressed is done in order  provide great customer service to our customers and to promote the viagogo brand values: safe, secure and guaranteed.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   good customer service is resolving the isue and giving solution only about the query asked by customer but a great customer service is when we go a step ahead by not only resolving the issue but giving other options of issue resolution and further steps required for customer to get most benifits of our service or products.

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