Subject: Re: LSM Joining Case Test - Kunal Dogra
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 4 May 2018 10:46:56 +0000

Reject

From: Kunal Dogra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 4 May 2018 at 3:30 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Kunal Dogra

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Kunal  Dogra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9716912695
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    blurb 4 is the right way to convey to the customer as they first insure the address so that tickets will be deliver on right address. They provide the link so that customer easily update the new or permanent address of delivery. Actually in all others cases they directly told the customer that i have look into your matter today or expected to receive tickets from the organizer its not a way to convey to customer directly when customer as for the tickets from you.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   good- good can be anything like executive resolve the query or problem but take time to resolve that or executive transfer the call to the concern dept. to resolve the query but at the end customer is not that much happy.

great- great are rare means executive resolve the query or problem on time with great gesture without holding the line or some times customer not come with proper query or problem but executive understand it easily or resolve the query that's the great feature of executive or without transfer the call to concern dept. resolve the query from there end to satisfy the customer problem on shorter time. These small qualities make an executive great from good.

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