Subject: Portuguese Language Test - Natassia Adorno
From: Natassia Adorno <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 4 May 2018 06:31:06 -0400

| | Foreign Language Screening Test

Name | Natassia Adorno
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I acknowledge and apologize for the mistake, in my name and the company`s and offer him a complimentary drink or dessert as a way of diminish his troubles.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am graduated in Psychology, but in Delhi I`ve worked as a language expert in translations, interpretation and teaching.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A good customer service is there to answer the queries and try to solve the problem. A great customer service goes beyond. They know the main pain points of the client and they try to anticipate it. They don`t only solve the problem, but they give the client a troubleless experience during their contact.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Eu sou uma pessoa bem comunicativa e gosto de ajudar as pessoas. Sempre prezo em entregar mais do que se foi pedido. Acredito em solucoes rapidas e indolores, como gostaria de ser tratada como cliente. Tenho paciencia para lidar com clientes aflitos. Estou disposta a fazer o trabalho em todas as minhas capacidades.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Em Dezembro de 2011. eu viajei para Dublin. Minha primeira viagem internacional. Mal podia conter a excitacao de conhecer um novo pais e ver minha melhor amiga que estava morando la. Minha primeira impressao foi o clima - tao diferente do qual eu estava acostumada. Depois, durante o dia, que eu podia ver a limpeza das ruas, as tradicoes da arquitetura e tudo que diferenciava a chamada ilha Esmeralda de onde eu morava, Brasilia. Minhas ferias na irlanda foram tao apaixonantes que eu logo quis voltar e fiquei mais oito meses, aprendendo ingles e trabalhando. A Irlanda e um pais maravilhoso, clima agradavel e apesar de falarem da frieza britanica, ate mesmo as pessoas sempre foram muito simpaticas. Espero visitar em breve novamente.

| |