Subject: French Language Test - Nathan Mbwata
From: Nathan Mbwata <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 4 May 2018 05:57:06 -0400

| | Foreign Language Screening Test

Name | Nathan Mbwata
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | After realizing that the address used was inorrect, i will ask the buyer to provide us the correct delivery address. without wating time, i will forwar the address to te delivery person and request him to deliver as soon as possible. i will follow all the delivery process until the pizza is delivered. omce the pizza delivered,  i will call the buyer to apologize for the inconvenience caused.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Nathan Mbwata Constant, i am  from DR Cogo and i'm 23 years old.
i did Bachelor of business administration in the stream of international management from MD Rohtak University in haryana estate (India) I did my primary and high school in commerce since  my country.  i do remembered early on my bachelor degree completed, i was hire upon Vcare company it's was about keyfacts from canada an imsurance medical company that our respomsenbilities were about to call the Doctor's offices talking to their secretary regarding their patients report, we were doing some follow ups. At the absence of the doctor we were about to ask if there is any locum to fill the attendant physician statement. that was a great experience as a fresher that i had.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

la difference entre un bon service client et un excellent service cliente est au niveau de la satisfaction du client. un bom service client c'est  repomdre  aux attentes du client cet alors qu'un excellent service client depasse les attentes du client.
En d'autre terme nous pouvons retenir qu'un bon service client c'est quand les employes sont capable de fournir des reponses intelligentes, enthousiates dans le but e rendre le client heureux par contre um excellent service client est non seulement de rendre le client heureux mais de le fideliser pour les annees avenir.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | faire un choix sur moi comme candidat est une tres bonne chose, car j'ai de l'experience de deux ans au service client de reseau de telecommunication au sein et une annee dans une compagnie d'assurance medicale. Qui par mes experiences anterieures j'ai des atouts professionelles. Et je mets beaucoup d'energies a mon travail, je suis tres sociable et je m'adapte facile a un nouvel environnemet. je parle couramment le Francais et l'Amglais. j'ai des aptittudes pour repondre aux attentes de l'entreprise.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

A chaque arrivee dans un nouveau pays, une nouvelle ville, ce sentiment enivrant prem le dessus.
cette sensation qui te fait penser que le monde est immense qu'il y a tant de choses a decouvrir, je l'ai evidemment vecu a tokyo. apres environs 11 heures de vol, ume heure de sskytrain, une valise sous le bras, epuise je me retrouve au  milieu du quartier shibuya
connu et reconnu pour ces immensespasage pietons. j'etais surtout fou du fait que les japonais sont des gens passiones de tout de rien. donnez leur un manga ils en eront des statues de dizaine des metres. et ca marche vraiment pour tout et n'importe quoi.
4 jours a tokyo c'est deinitivement trop peu. a mon sens il faudrais au moins dizaines de jours pour apprecier la ville a sa juste valeur.

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