Subject: Re: LSM Joining Case Test - Archita Mal
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 4 May 2018 09:14:01 +0000

Reject

From: Archita Mal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 4 May 2018 at 2:28 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Archita Mal

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Archita Mal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9818083351
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Rep was happy to answer the customer's query The representative informed that "Yes" ticket can be delivered to the customer's hotel add.and confirmed the delivery address and informed that customer will get an instant email alert with the delivery tracking number and how one will be able to directly track the carrier’s delivery progress and greet the customer for the concert.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Customer should be satisfied with the delivered answer.
One should always be loyal to the customer .

Being a good customer service is, offer your self to assist the customer what he/she needs. and being an great customer service is not only focus on what customer need,1st make customer feel comfortable with you.and then answer the customer's query and don't let customer go empty hands.

You can edit this submission<https://www.jotform.com/edit/4012335263753022528?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.