Subject: German Language Test - jaimeenu dahiya
From: jaimeenu dahiya <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 4 May 2018 04:30:28 -0400

| | Foreign Language Screening Test

Name | jaimeenu dahiya
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will apolozise for the mistake first as i have entered the wrong address then i can offer some snack or a colddrink alonwith the pizza as a compensation for the delay.
sothat the customer wont get disappointed for the delay and he can also show the trust in future with us.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am a graduate from delhi university.Along with graduation i have done six semester from max mueller bhawan.After finishing my language course i have worked in daksh as customer care executive for two months byt there i had shift problem i couldnt work in night shifts so i had to leave the job.After that i worked in a school as a german faculty.I have around 3 years of teaching experience.Right now i m not working anywhere and looking for a 9 to 5 kind of job.
a

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

In eine gute kundendienst wir dienen die kunden nur und in eine tolle kundendienst wir machen die kunden zufrieden  sodass die kunden uber uns vertrauen machen koennen und sie werden in zukunft auch zufrieden.Wir werden die alle moegliche
bemuehueng tun unsere kunden freulich zu machen

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich habe gute kontrolle auf meine sprache

Ich kann mich sehr gut erklaren

Ich werde die leute an mich und an die firma vertrau machen

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ich bin Deutschland gewesen.Es war eine tolle erfahrung.Ich habe die gelegenheit bekommen die kultur von deutschland kennenzulernen.Ich habe nach Berlin auch gewesen.Berlin ist die hauptstadt von Deutschland.Das ist eine schoene stadt.Die leute sind auch sehr freundlich.Ich moechte da wieder gehen

| |