Subject: Re: LSM Joining Case Test - Shubham Joshi
From: Shubham Joshi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 4 May 2018 03:48:26 -0400

| | LSM Joining Case Test

Name | Shubham  Joshi
E-mail | [email-masked]
Phone Number | (+91) 7011905829
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Because Customer wanted a perfect solution and we are providing him a solution that his tickets are on his way and will be delivered to his address on time.
Also we are providing him information that you can track your order details.
And also we had confirmed the address it will make customer to trust us that we are taking actions towards his concern.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service is just we are doing our job we are providing informations only that customer needs.
But a great Customer service means we are solving the concern of customer after listning to his concern then taking required action to solve it after providing information to the customer as soon as possible.
And makes the customer to be with us for long time.

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