Subject: Re: LSM Joining Case Test - Ashminder Singh
From: Ashminder Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 4 May 2018 03:45:31 -0400

| | LSM Joining Case Test

Name | Ashminder Singh
E-mail | [email-masked]
Phone Number | (91) 9958443445
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Hello Sir,

Thank you for your email.

I really apologize for the trouble that you experienced and I will surely assist and try to resolve your query . You do not need to worry about this as we are responsible for this and we will fix this issue ASAP.

We would like to inform you that the P.O. Box address that you provided was absolutely correct. However, we got to know that this P.O. Box could not be used for delivery as no one could sign for the delivery of the tickets. We were sending you emails since last week to get an alternative delivery address.

Also, we tried calling your phone but we did not get any answer. Finally, we left an email on your phone. By informing you this, we are not saying that it is your fault. We just would like to inform you that how we tried to resolve the issue on that time.
We appreciate you to let us know where we are lacking and what went wrong so that we can work on it to make it even better.

We would like to inform you that we have already fixed it for you and we assure you that you will not miss it as your ticket(Lady Gaga) is available on your phone as well as on your email which is secure with an OTP. You just need to show this OTP at the entrance and you can go then.

For any questions, please feel free to call us on 55525

Warm Regards
Ashminder Singh
Customer Service Representative

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me , Good customer service is where you promise the customer to resolve the query within a given time frame but great customer service is where you will have to resolve the query of the customer right away without any wastage of time.

Great customer service is always listen to the customer and give better resolution according to their needs and requirements.

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