Subject: Follow ups
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 3 May 2018 12:33:31 +0000

Hi all,

For follow up cases, you should continue to put the same case in follow up queue with the latest update until the case is fully resolved. For instance, if you called USPS to file a missing item, it is your duty to continue chasing it until it is fully resolved. Please make sure this is never missed. Never tell a customer that you will get back and you don’t.

Regards,
Deeksha