Subject: Re: LSM Joining Case Test - Nitin Savneri
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 3 May 2018 11:09:08 +0000

Send for interview

From: Nitin Savneri <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 3 May 2018 at 4:35 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Nitin Savneri

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Nitin  Savneri
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9891317650
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    According to me, Blurb 4 provides the resolution to the customer instantly as the customer will be travelling in two days.Therefore, the resolution should be provided to the customer in a short notice. Making the customers happy and satisfied should be the top priority rather than making them irate and unhappy.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service will make the customer happy and satisfied but a great customer service will not only make the customers satisfied but it has a direct impact on the customer's minds. The customers usually form their opinions about any brand on the basis of it's customer service. In other words, a great customer service increases the brand value.

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