Subject: Re: LSM Joining Case Test - Kavita Pthak
From: Kavita Pthak <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 3 May 2018 04:40:03 -0400

| | LSM Joining Case Test

Name | Kavita Pthak
E-mail | [email-masked]
Phone Number | (020) 4358794
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Option2is the right one as perme as the agent acknowloging th customer query .The agent had also provided the second option of e-downloading the tickets,which will be an easy option for the customer...The agent has re confirmed the first address also confirmed that in case the customer is travelling and needs at the at the trvelling address ..The agent asked to provide the address and proper contact details.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Accoding to me A good customer is that in which we provide the solution to the customers problem or query...BUt the Great Customer Service is that in which we go out of the box and do something extra for the customer so that he remembers and spreads the word of mouth of company with his valuable feedback

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