Subject: Re: LSM Joining Case Test - Manmohan Saggu
From: Manmohan Saggu <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 3 May 2018 04:23:33 -0400

| | LSM Joining Case Test

Name | Manmohan Saggu
E-mail | [email-masked]
Phone Number | (110055) 8882098668
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The main reason for selecting blurb 4 is that firstly, we provide customer service to our customer and secondly, we also promote the viagogo brand which is our motto also.we told customer to change the delivery address by signing in to your viagogo account. we describe the full path through which she will get her delivery on the address she wanted easily.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between the good and great customer service is that in the former part, we just keeping them satisfied but in the latter part, we not only keeping them satisfied but keeping them loyal also.Good customer service refer to providing services only what the cutomer asked but great customer services refer to extra services which helps him in future.By providing great customer services  we can retain customers long periods of time which leads to good profit for the company.Ultimately the great customer service leads to a very good reputation among theirs competitors.Providing great customer services is main distinction  and one that many services providers do not get.

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