Subject: Re: LSM Joining Case Test - Mohammad Anees
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 3 May 2018 08:04:48 +0000

Seems poor, but will still interview

From: Mohammad Anees <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 3 May 2018 at 1:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Mohammad Anees

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Mohammad  Anees
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7889702720
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Blurb 2 Is the most suitable answer, as it gives is in need of instant tickets ,so it provides him with the option to download the e-tickets so that if the customer is traveling he/she can have the e-tickets available with him/her. Also it is ensure the correct correct information like the travelling place  name , address ,phone, dates and person's name who will sign in the delivery once the original tickets are available so that they can be delivered to the updated address. Hence giving more satisfaction to the customer travelling.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   There are various points that can differentiate between a good and great customer service.Following are the points :
1. Good customer services emphasis on the basic part of the issue , the customer is facing while as great customer service emphasis on all the aspects , it involves answering the customers,right probing, rectification of the issue and to provide all best solution to the customer .
2. Good customer service involves minimum agent  engagement while as in great customer service the agent engagement is more as the agent remains involved till the time customer is not fully content.
3. Customer satisfaction is involved in both , good services answers the customer's issue and provides a relevant solution while as great customer services mainly emphasis on the full satisfaction , briefing ,making the customer understand and finally close the case once customer's issue is not resolved.
4. Good customer services a way quick process, it  takes lesser time to solve the issue , while as great customer services is a bit lengthy process.

You can edit this submission<https://www.jotform.com/edit/4011427574614248132?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.