Subject: Re: LSM Joining Case Test - Ashish Semwal
From: Ashish Semwal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 3 May 2018 03:05:26 -0400

| | LSM Joining Case Test

Name | Ashish Semwal
E-mail | [email-masked]
Phone Number | (91) 7859817226
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

1: Because in this blurb, we asked customer for new delivery address.

2: We also updated the customer how to change the delivery address from your side by signing in to your viagogo account.

3: We ensured the customer, seller will send the tickets as soon as possible and once the tickets received by the seller they will update you via email and provide the tracing detals.

All the information on this blurb is very clear.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1: Good customer service means show your sympathy with the customer issue's and the great customer service means show your Ampathy with the customer issue's.

2: Good customer service means provide correct information to the customer and great customer service means provide correct information to the customer in time.

3: Good customer service means resolve customer issue's and great customer services means resolve customer issue's in effective and a professional manner.

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