Subject: Spanish Language Test - LIDA JANNETH ORTIZ ARDILA
From: LIDA JANNETH ORTIZ ARDILA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 2 May 2018 13:56:20 -0400

| | Foreign Language Screening Test

Name | LIDA JANNETH ORTIZ ARDILA
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this case I would say the truth to the customer and also I would offer my sincerest apologies and explain that I made a mistake with the address and that is the reason why the pizza has not arrived yet, but is already fix with the delivery man so the pizza is on the way and they are going to receive it in about 15 minutes.
Also I will say that the pizza for today is free because of my mistake with the address and in addition they will receive a coupon for a free pizza that can be used on another occasion.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a committed person with my work, very responsible in my assigned duties and activities, cooperative, integral and proactive with innovative ideas, I like to take challenges and new projects; I have the ability to interact with people of different cultures, with advanced English proficiency, with ease of expression and teamwork, teaching experience with bilingual emphasis; I do not have problems in working under pressure, I like to face the obstacles that can apear and to assume the challenges that can bring the daily live work my mission in all the employment is to reach to fulfill the objectives of the company and of my work team.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La diferencia entre bueno y estupendo es: Bueno se utiliza cuando algo pasa los estándares de calidad o algo es muy completo para ser normal y estupendo se utiliza para expresar agrado por algo que tiene cualidades extraordinarias.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Tengo experiencia en atención al cliente.
Puedo manejar situación de estrés.
Tengo la capacidad de desempeñarme en diferentes ambientes.
Soy una persona paciente y prudente.
Soy una persona que se desempeña con iniciativa y liderazgo , que siempre logra lo que se propone.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Hace 5 años tuve la oportunidad de vivir en Holanda que está situada en Europa allí pude aprender un poco de holandés y perfeccionar mi nivel de inglés. Viví allí durante un año en el cual pude viajar alrededor de múltiples ciudades como Maastricht y Ámsterdam, todas muy bellas y organizadas, conocí países como Alemania, visite el muro de Berlín, museos y los antiguos campos de concentración nazis, alexanderplatz una plaza peatonal, visite el edificio de Reichstag, me traslade a Bélgica en bicicleta desde Holanda, conociendo ciudades como Bruselas, Brujas, Liege. Luego viaje a Francia visitando la torre Eiffel, el museo de Louvre, la catedral de Notre dame, el arco del triunfo de parís, me traslade a Italia, conocí Roma, Viena, Pisa, Florencia, probando deliciosos platos como el gnocchi ( pasta), pizza y panerotti italiano y gellato.  Finalice mi recorrido visitando la República checa, específicamente la ciudad de Praga. Fue un año espectacular en el cual pude conocer personas maravillosas, otros paisajes y la diversidad cultural que hicieron de mi experiencia algo inolvidable.  El año siguiente continué con mi espíritu aventurero viajando a la República de China, específicamente a Pekín conocida por su moderna arquitectura y sitios emblemáticos como la ciudad prohibida, el palacio imperial y las dinastías Ming y Qing, estuve durante tres semanas visitando este imponente lugar.

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