Subject: French Language Test - Mpiana Ntambwe
From: Mpiana Ntambwe <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 2 May 2018 06:39:49 -0400

| | Foreign Language Screening Test

Name | Mpiana Ntambwe
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all I have to hang on the phone and explain the customer about the mistake that I've made for his delivering home address, so I have to say sorry to the customer that mistake and for the long delivering duration and then assure him that his order will be delivered soon. And Finally call the deliver man  for retrieving the address.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm Mpiana Josue, from republic democratic of Congo a french speaking country in middle of Africa and I'm 28 years old and unmarried (single), and I like to play football and travelling . I've been in India since 2012 for study. And I've completed my bachelor degree in 2017 the last year, in Bangalore university on Computer application with second class grade. In 2016 I started to do some part-time job as French language teacher and also as lead generation executive. however, I left my job as lead generation executive because I went back to my university to do my last year exam, but I'm still the french language teacher.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Le mot good en francais signifie bien et le mot great signifie merveille ou grande(de bon), alors la difference qui a entre le deux mot en francais est le suivant:
Le mot bien (Good) se souvent emploi au salutation ou savoir l'etat de la personne pour ainsi dire le matin quand on se leve ou au travail quand on est avec nos amis ou nos relatives on demande toujour leur etat de sante ou leur situation dans le quel ils sont entraine de faire face, Tandisque le merveille (great) c'est quand on apprecie quelque chose chez une personne ou une situation extraordinaire cet alors qu'on emploi le mot Great.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Oui certainement je crois etre votre bon candidate pour le service clientele premierement a cause de l'experience que j'ai sur le service clientele car je pu travaille dans le service clientele depuis 2011 apres avoir obtenu mon bac, Ma patience et ma retenir fait de moi un bon candidate, et ensuite ce qui viens c'est la confiance que j'ai envers moi meme pour convaincre le client et faire en sorte que le client soit satisfaire.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

J'aimerais bien parle de la ville du nom de Pune, parceque c'est la ville que je visite dernierement. Alors j'avais pris le bus pour arrive a Pune et cela apris au chauffeur a pre-pres 12 heures de conduite de Bangalore a Pune. C'etait vraiment une experience merveilleux car je trouve la ville bien construire et le mode de vie par rapport a la ou je venais etait plus mon coute. La ville est situe a l'etat de Maharastra et c'est la deuxieme ville de l'etat apres Mumbai. Mais j'ai pas vraiment apprecie leur climat car sa faisait tres chaud et je n'ai pouvais pas supporte la chaleur et le poussier.
Malheuresement je n'ai pas eu assez de temps pour circule ou visite les endroits historiques ou tourisques, mais j'ai beaucaoup aime la ville et j'aimerais un jour retour pour enfin visite les endroits historiques et tourisques de la ville.

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