Subject: Re: LSM Joining Case Test - Radhika Singh
From: Radhika Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 2 May 2018 04:57:13 -0400

| | LSM Joining Case Test

Name | Radhika Singh
E-mail | [email-masked]
Phone Number | (+91) 8527027628
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 1 is an appropiate answer given to the customer, as we have given all answer of customer query and also gave him clarification that seller has confirmed his ticket. Also, customer need not to call again, as we have already informed him that he will be getting email regarding his order.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is that we have solved customer issue but great customer service is that we have solved customer query on time so that he need not to contact again for same issue.

Also we should put ourselves in customer shoe and then think how customer is feeling then only we can give great customer service.

We should walk extra mile with customer so that he should always use our service and educate others also to use our service.

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