Subject: Re: LSM Joining Case Test - Sanjay Singh
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 2 May 2018 08:26:19 +0000

Reject

From: Sanjay Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 2 May 2018 at 1:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Sanjay Singh

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Sanjay Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8638816400
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    As the customer already booked the ticket and wants us to deliver it to his/her hotel. first we have to comfirm the delivery address is same as the hotels address. In this blurb everything regarding that is mentioned thats why i chose this option.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me good customer sevice is when customer asks for a query and we just simply provide him the information he needs and we use to  end the conversation there. but great customer service is when we delight the customer with more then just the information. We solve his problem with less amount of time, we greet him properly, provide smart resolutions and also provide extra informations so that he can avoid future issues regarding the product.

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