Subject: Re: LSM Joining Case Test - Anuj Somani
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 1 May 2018 07:49:10 +0000

Reject

From: Anuj Somani <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 1 May 2018 at 1:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Anuj Somani

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Anuj  Somani
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9649995554
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The customer is asking when he will get his tckets and can it get deliver to his Hotel.

Blurb whch i have selected provieds all the information to the customer when it will get deliverd and how it can get deliverd to his Hotel.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Conceptually, the main differece between good customer service and delivering great, customer service is that, you are probably only barely keeping your customer satisfied: while in the latte you are not just keeping them satisfied-you are also keeping them loyal.
To keep great cutomer service we should maintain FCR (First Call Resolution).

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