Subject: Re: LSM Joining Case Test - Karan Mehta
From: Karan Mehta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 30 Apr 2018 02:41:04 -0400

| | LSM Joining Case Test

Name | Karan Mehta
E-mail | [email-masked]
Phone Number | (+91) 7042184497
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer is asking whether the seller will be available to deliver the tickets in his hotel as he is travelling early to the concert location. So Blurb 4 provided the requested details.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If customer is asking for a certain question and we are providing the information is good but if we are providing the extra details (For example return process) which is helpful for him and greeting and providing the some other info which is beneficial for him is great.

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