Subject: Italian Language Test - Arianna Mariateresa Iannicco
From: Arianna Mariateresa Iannicco <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 27 Apr 2018 09:05:02 -0400

| | Foreign Language Screening Test

Name | Arianna Mariateresa Iannicco
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I apologize to the customer on the phone, saying that he has not yet received the delivery because surely the bellboy has met an impediment on the street.
I tell the customer that if the delivery is not satisfactory we will repair the discomfort.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I graduated in Rome in 2016, in "La Sapienza" University, in my last year of university I did an experience in University of Greece in Piraeus, where I meet a different culture.
After graduation I moved first in Pavia and than in Milan for Work. So I started working in a law firm, just Part-Time, than in 2017 I started working in the Court of Pavia in the second Civil Section, also Part-Time, where I work also now.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Il buon servizio indica mediamente un lavoro soddisfacente, superiore alla media ma non al top delle opportunità. L'ottimo servizio indica un lavoro eseguito e recepito dal consumatore che soddisfa a pieno tutte le aspettative di chi riceve il servizio stesso.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Perchè sono in grado di risolvere le problematiche;
Pèrchè riesco ad instaurare un ottimo dialogo con i consumatori;
Perchè sono dinamica in termini di idee e di messa in pratica;
Perchè sono giovane e in linea con l'evoluzione della società;
Perchè sono professionale e diligente nel lavoro che svolgo.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Il mio viaggio a Miami.
Avevo 20 anni, iscritta al terzo anno di università, partii da sola per Miami. Volevo vivere un'esperienza personale e formativa, affrontare il mondo e un popolo diverso. Miami è stata come ritrovarsi in un film, travolta in una realtà colorata con odori strani, l'afa dell'estate e l'oceano infinito. Ho provato mille sensazioni sulla pelle che porto con me ancora ad oggi. Dopo quella esperienza non sono più tornata a Miami e quindi ho conservato nella mia testa l'idea di un sogno vissuto di mezza estate.

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