Subject: Re: LSM Joining Case Test - Anida Unnikishnan
From: Anida Unnikishnan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 27 Apr 2018 06:51:36 -0400

| | LSM Joining Case Test

Name | Anida Unnikishnan
E-mail | [email-masked]
Phone Number | (+91) 9902814019
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As the customer wants to know when would they get their ticket,i would opt blurb 2 because this option will make them uderstand and would satisy their need and it would be convincing answer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me a good customer service would be like jut answer to customers quesion and fulfill their requiremens. but a grt customer service would be like understand customers need and wants accordingly.Great customer servicer wil be professional,friendly,convincing and respectfull. where as good customer servicer would also be same but not perfectly. Services provided by understanding their wants and needs is a great customer servicer. Than being a good customer servicer we should always be a best and great customer servicer and we should satisfy customer wants and needs.

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