Subject: Re: LSM Joining Case Test - Shilpi Das
From: Shilpi Das <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 27 Apr 2018 04:03:52 -0400

| | LSM Joining Case Test

Name | Shilpi Das
E-mail | [email-masked]
Phone Number | (91) 7905769270
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer is the king and consumer saisfaction is must. This answer perfectly describes that how politely one can address the query of a customer. Also the revert confirmed about the correct address which is to ensure the delivery shall not be delayed much. The revert gives an assurance to the customer increasing trust and confidence in our services. And the revert also perfectly describes the whole process about the delivery.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service includes timely delivery of a product that customer demanded but a great customer service is continued even after the delivery of the product. It ensures that even after receiving the product is the customer satisfied or not. Good service will increase the sales but Great service will increase sales as well as retention level of the customer which will help the organisation to achieve success and stay their in a longer run. Good service will do good business but great service will do go in business as well as beat the competitors in the market securing more number of loyal customers. Good service ensures happy customers but great service ensures satisfied and happy customers.

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