Subject: End of Day Report - Team India - Day Shift - 26/4/2018
From: Jelena Kalcuka <[email-masked]>
To: Robert Cosgrove <[email-masked]>, Brian Sexton <[email-masked]>, Maiwenn Gouthe <[email-masked]>, Manuela Suhner <[email-masked]>, Viraat Joshi <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>
Date: Fri, 27 Apr 2018 07:49:15 +0000

Hi all,

Please see attached the end of day report for Team India for yesterday 26/4/2018.

2,868 emails sent             2,041 wrap ups                 Service level 99%

27 agents got 64+ emails sent

43 agents on emails

1 agent on High Risk

4 Floor Support

1 trainer

1 account manager

Based on 43 agents doing 64 emails the goal was 2,752 and the Team sent 2,868 emails yesterday.

Kind regards

Jelena