Subject: Re: LSM Joining Case Test - RICHA GULATI
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 26 Apr 2018 08:29:36 +0000

Will interview shortly

From: RICHA GULATI <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 26 April 2018 at 1:55 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - RICHA GULATI

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    RICHA GULATI
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9810752778
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I have chosen this option because the buyer actually needs the ticket immediately as he si travelling in 2 days also the customer care executive confirmed the address because the buyer needs the ticket at the "HOTEL"....
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is giving resolution to the customer as resolving their queries whether the customers are on calls or face to face but great customer service is a delighted one which includes a great opening, politeness, acknowledgement, an assurity or taking an ownership to resolve the issue also satisfying the customer then and there so that his query should be resolved in one go also call closing or greeting the customer before and after the call or face face..

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