Subject: End of Day Report - Team India - Day Shift - 25/4/2018
From: Brian Sexton <[email-masked]>
To: Maiwenn Gouthe <[email-masked]>, Robert Cosgrove <[email-masked]>, Manuela Suhner <[email-masked]>
Cc: Jelena Kalcuka <[email-masked]>, Viraat Joshi <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 26 Apr 2018 08:09:51 +0000

Hi all,

Please see attached the end of day report for Team India for yesterday 25/4/2018.

3,436 emails sent             2,370 wrap ups                 Service level 100%

32 agents got 64+ emails sent
3 agents got 63 emails sent

55 agents on emails
1 agent on High Risk
3 Floor Support
1 trainer
1 account manager

Based on 55 agents doing 64 emails the goal was 3,520 and the Team sent 3,436 emails yesterday.

Kind regards,
Brian