Subject: Re: LSM Joining Case Test - Shubhanshu Agrawal
From: Shubhanshu Agrawal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 25 Apr 2018 07:30:43 -0400

| | LSM Joining Case Test

Name | Shubhanshu Agrawal
E-mail | [email-masked]
Phone Number | (91) 9616362736
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Because in the Blurb 1, the customer service representative has informed (in a very polite way) that his tickets are confirmed and as soon as the event organiser releases the ticket (which is typically one week before the event) he will be kept informed about the progress. Also, the address that the respresentative mentioned, represents that we have his correct address information in our records and if there is any issue on the customer's end, then it would be his responsibility if he responds late. However, he will be served in the right way and at the right time.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When you just answer the questions of the customers in the right way without any additional information or emotions, then it can be treated as a good service, but if your services are such that the customer says, "Wow! I wish to talk you again!", then it can be treated as "Great Customer Service". Not only the queries of the customer is resolved, but, any other query, if any, was also resolved in great and polite way.

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