Subject: Re: LSM Joining Case Test - Vasav Anand
From: Vasav Anand <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 25 Apr 2018 06:29:21 -0400

| | LSM Joining Case Test

Name | Vasav Anand
E-mail | [email-masked]
Phone Number | (+91) 9164834492
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason for choosing this is because it is giving the concise and accurate information to the user about the incident.
Moreover the process followed in the mentioned blurb is according to the customer query and is more customer centric as the customer service is concerned.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. The good customer service is to provide the resolution within the SLA (Service Level Agreement) to the customer whereas a great customer service not only focuses on providing the quick resolution but to guide the user to follow the process in case if the same issue persists in future.

2. The good customer service will be focused on providing only the resolution to the customer or user whereas a great customer service maintains good customer relation as well.

3. Good customer service relies on the solution regardless of the methods whereas a great customer service also focuses on the steps involved during the resolution process.

4. For a good customer service we can say that it is based on the hard work done by the agent for providing the solution whereas the great customer service relates to how smart the work is done and the resolution is provided to the customer or user according to his/her query.

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