Subject: End of Day Report - Team India - Day Shift - 24/4/2018
From: Brian Sexton <[email-masked]>
To: Maiwenn Gouthe <[email-masked]>, Robert Cosgrove <[email-masked]>, Manuela Suhner <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]'" <[email-masked]>, Jelena Kalcuka <[email-masked]>, "[email-masked]'" <[email-masked]>
Date: Wed, 25 Apr 2018 08:01:17 +0000

Hi all,

Please see attached the end of day report for Team India yesterday.

Emails sent 3,002                            Wrap ups 1,945                     Service level 100%

54 agents on emails

2 agents on high risk

3 floor support

1 account manager

1 trainer

22 agents got 64+ emails sent

8 agents got 60+ emails sent

Kind regards,

Brian