Subject: Re: LSM Joining Case Test - MD TARIQUE AZIZ
From: MD TARIQUE AZIZ <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 25 Apr 2018 03:36:50 -0400

| | LSM Joining Case Test

Name | MD TARIQUE AZIZ
E-mail | [email-masked]
Phone Number | (+91) 8527250232
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I found Blurb 1, the appropriate reply to the customer's email as it is providing a complete scenario for the customer's order.
It is mentioned there that ticket is pending from the event organiser's side and we are tracking it and once it get dispatched will reach you asap. Customer can also track their tickets via their email.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is that a customer care executive is responding to their customer regarding their issues on time. Great customer service is that a customer care executive should work in a way that their customer won't face any issues regarding their order. In great customer care executive we can't let our customer suffering from any issues. We always have to look after their orders and complaints. We should try in a way that no issues would develop and to make a friendly communication with our customers.

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