Subject: Re: LSM Joining Case Test - Ankur Yadav
From: Ankur Yadav <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 25 Apr 2018 03:18:15 -0400

| | LSM Joining Case Test

Name | Ankur Yadav
E-mail | [email-masked]
Phone Number | (91) 9910871887
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | the main reason for selecting the blurb 4 is that it is the only option in which we are asking for the details of hotel and the new address because he will be leaving for the hotel in next two days and the ticket should be delivered to his new address only.91

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer service is we should take care of a customer from very first day he interacted with us.
he should feel we are giving him the service and treatment he is expecting.
and for great customer service we should make his overall experience great.
And after the job is done we should ask for the experience he had with us was was good or bad.
we should ask for suggestion for future references.

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